COVID-19 Safety Protocols

We are deeply committed to the health and safety of our guests, performing artists, students, and concert staff. We are abiding by the guidelines created by the Centers for Disease Control and Prevention (CDC), Florida Department of Health, local health officials, and the University of Miami.

Things You Should Know

 

Our first priority is the safety of our patrons, staff, students, and performers.
Masks are required inside the concert hall at all times, regardless of vaccination status.

The current seating capacity is capped at 50%.

(Gusman Concert Hall: 300 Seats & Clarke Recital Hall: 62 Seats)

At the Frost School of Music concert halls, you will notice:

  • Enhanced air filtration
  • Hand sanitizing stations
  • Touchless restroom sinks and toilets
  • Frequent cleaning of high-touch areas

Ticketing

We cannot wait to see you! Before you enjoy one of our concerts, please become familiar with our new definitions and protocols.

  • "Live Audience Welcome" means:
    • Events are open for in-person attendance by members of the external community. Subject to change.
    • Pre-registration is required in advance.
    • No same-day in-person walk-up registration/sales are allowed.
    • Full name, phone number, and email address must be provided with pre-registration
  • "Live Audience Pending" means:
    • The University of Miami is reviewing the possibility of having an in-person live audience.
    • Please subscribe to our email list to receive notifications about upcoming events and audience status changes.
All concerts, regardless of audience status, will be livestreamed in HD audio and video on YouTube. (Unless otherwise noted.)

Attendance Requirements


Please arrive early at the check-in desk before the event starts to receive your wristband.

  • Please bring your ID: Your full name must match the name on the ticket
  • Masks/face coverings are required inside the concert hall at all times, regardless of vaccination status.
    • Must be worn by all guests age two (2) and over and must completely cover each person’s nose and mouth.
  • Please do one of the following before entering the hall:
  • Patrons who have traveled internationally within the past 10 days must show proof of negative COVID test within 48 hours of attending an in-person campus event.

Please note: Based on guidance from health authorities, neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes are not acceptable alternatives. 

What to Expect on the Day of the Event

Before Arriving

  • Make sure you (and your guests) are already registered to attend
  • Bring your ID or print-out of your tickets to be scanned
  • Complete the symptom checker and be ready to show your results

 

Arriving on Campus

  • Please arrive 30 minutes before the event starts
  • Valet is temporarily suspended
  • Only self-parking is available
  • Please check bit.ly/Frost-Parking for more updates

 

Event Check-in

  • The check-in desk is located outside of the hall
  • Masks are optional outdoors
  • Show your symptom checker result, 'Cane ID, or vaccination card to the safety monitor
  • Line up at the registration table to receive a wristband
  • Primary ticket purchaser's ID must match order
  • Please put on your mask prior to entering the hall
  • Masks must be worn at all times while indoors.
 

Inside the Hall

  • Everybody, regardless if they reside with you, must sit in every other seat.
  • Sit on the unmarked seats

Intermission

  • Everyone will be asked to exit the hall during intermission
  • Leave your mask on if you plan to congregate in a group of more than 4 people
  • After intermission is over, show wristband to return inside the hall
  • Please remember to wear your mask!
  • Please sit on the same seats
 

After the event

  • Please leave the hall promptly
  • No indoor congregating allowed

 

Please be advised that it is the responsibility of the ticket purchaser to communicate these policies to their guests and inform them of any important updates from the box office. 

Let's keep each other healthy

We encourage you to take all the necessary precautions to protect yourself and others by following all health and safety guidelines. Please stay home if you are feeling sick or experiencing any of the following symptoms:

  • sore throat,
  • fever,
  • chills,
  • cough,
  • difficulty breathing,
  • shortness of breath,
  • muscle aches,
  • fatigue,
  • nausea,
  • vomiting, 
  • diarrhea,
  • headache,
  • nasal congestion,
  • runny nose,
  • new loss of taste or smell,
  • Have been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine.

Please note: Any public location with multiple people present provides an inherent risk of exposure to COVID-19 and other communicable diseases. COVID-19 is an extremely contagious disease that can lead to severe illness and even death.

Senior citizens and guests with underlying medical conditions are especially vulnerable and are encouraged to take the necessary precautions to protect themselves. 

By attending our events, you voluntarily accept responsibility for all risks related to exposure to COVID-19.

For more information, please visit the CDC site.