General Concert Information

General Information

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About the Concerts

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  • How may I purchase tickets?

    Due to the pandemic, we are no longer accepting in-person payments. You must register online in advance to attend any concert at the University of Miami campus. Some concerts require immediate payment while others are free to attend. Please check each individual listing for more information.

    Patrons may purchase tickets online anytime here.

  • What do I bring with me when arriving at the concert hall?

    Please arrive with the following items at hand:

    • Face mask
    • Mobile device
    • E-ticket
    • A form of identification (Driver's License or Student ID)
    • Your most current UM symptom self-checker results.

  • May I purchase tickets right before the event?

    Due to the pandemic, we are no longer accepting in-person payments. You must register online in advance to attend any concert at the University of Miami campus. Some concerts require immediate payment while others are free to attend. Please check each individual listing for more information.

  • May I purchase tickets to future concerts at the box office the night of another performance?

    Due to the pandemic, we are no longer accepting in-person payments. You must register online in advance to attend any concert at the University of Miami campus. Some concerts require immediate payment while others are free to attend. Please check each individual listing for more information.

  • Do concerts ever sell out?

    Yes, concerts do sell out, so patrons are advised to buy tickets in advance. Click here to purchase tickets online.

  • I am in a wheelchair or have difficulty with steps. Where will my seats be located?

    The UM Maurice Gusman Concert Hall and Victor E. Clarke Recital Hall are fully compliant with ADA rules and regulations. We have seating areas in both of our halls that will accommodate your needs and allow you to enjoy our presentations completely.

    In the Maurice Gusman Concert Hall, you’ll find accessible seats in the first 10 seats of the first row. The elevator at the Maurice Gusman Concert Hall is located at the right-hand side of the hall.

    In the Victor E. Clarke Recital Hall, accessible seats are located in both ends of Row F, which is the sixth row.

    To reserve seats in these areas, please contact our Box Office at 305-284-2400. We apologize, but these seats are not available on our website. Applies only to reserved seating concerts. 

    For general admission concerts, please inform one of the ushers in black Frost attire to guide you to the first row of the hall.

  • I selected a Barcoded E-Ticket on my online purchase. What now?

    Please print out your e-ticket as our scanners will not be able to detect all mobile devices properly. If you forgot your ticket, please show your ID so we can allow you inside the hall.

  • I can't print out my E-Tickets.

    Make sure you disable your pop-up blockers or make sure that the Ovationtix site is set as an exception. There is no recommended browser for printing e-tickets.

    To print tickets, click on View Etickets in your email confirmation and then click the blue "Print Now" button in the browser window that pops up. The normal print menu for the browser will appear where you can select your desired printer and then you click print.

    If printing is still an issue, please bring your ID and we will verify at the check-in table.

  • What if I arrive late?

    Latecomers will be seated at the first break or applause in the performance. 

  • What is the dress code?

    There is no dress code at our performances concerts. Some people like to wear casual attire, while others prefer something more professional. We suggest bringing a sweater; it may get cold in our halls at times! 

  • I'm hungry/thirsty. Are there any on-campus restaurants open?

    No food or drinks are allowed inside the hall.

    Please click here for the current on-campus restaurant schedule.

  • May I bring food and drinks inside the concert hall?

    Sorry, we do not allow food or drinks in any concert hall.

  • May I use my mobile phone inside the concert hall?

    Mobile phones are allowed inside; however, they must be on silent before the concert begins. Please be considerate of those around you: the bright screen lights may distract others around you. Please be sure to tag us @FrostSchoolUM if you plan to post pictures on social media. We may just re-share your post!

  • May I take pictures inside the concert hall?

    For non-high profile concerts and events, cameras are allowed in the hall as long as there is no flash photography. Video recording in our hall is not allowed unless previously cleared with the Communications department. We reserve the right to remove any patron who violates this rule. A press badge will be given to all authorized press and photographers for high-profile events. Please be sure to tag us @FrostSchoolUM if you plan to post pictures on social media. We may just re-share your post!

  • I’m in the media, who do I contact to cover a concert or interview an artist?

    Please click here to reach the Frost Communications office. If approved, a press badge will be given to authorized press and photographers. 

  • I lost an item on a recent trip to the Frost School of Music. Is there a Lost and Found I can contact to retrieve the missing article?

    Yes. To inquire on missing items, call 305-284-2400. Call Monday - Friday, 9 am to 5 pm.

About Frost School of Music Ticketing

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